Returns Policy
For online purchases, spacemallshop will accept merchandise in its original condition for a refund of the purchase price
when accompanied by the original invoice.
Full-price merchandise must be returned within 30 days from the date of delivery to spacemallshop.com .
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
spacemallshop reserves the right to refuse return of any merchandise that does not meet the above return requirements in spacemallshop’s sole discretion.
Merchandise returned to spacemallshop.com will be processed within 7 days of receipt. A confirmation email will be sent once your account has been credited.
Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
How do I return an item?
Easy-to-follow return instructions are included with each shipment. We recommend shipping returned merchandise via FedEx for tracking purposes.
Please be sure to request adequate insurance to cover the shipment. spacemallshop will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
How long does it take for a refund to be issued?
Merchandise returned to spacemallshop.com will be processed within 7 days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
How do you exchange an item with spacemallshop.com?
spacemallshop.com cannot accommodate automatic exchanges at this time. In order to exchange an item, return the original item for a refund using the return instructions provided in your shipment. A new order can then be placed on spacemallshop.com for the exchange item.
Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
Can I exchange or return an item gifted to me by someone else?
Gift items purchased on spacemallshop.com may be returned. However, refunds may only be issued to the same credit card used for original payment.
Order Cancellation
Orders may be cancelled within 24 hours of placement for a full refund. If your order has already been processed or shipped, it cannot be cancelled. In such cases, you may request a return after receiving the item according to our return policy. To request an order cancellation, please contact our customer service team as soon as possible.
